Questions? We've Got You.

Pickup, shipping, returns and gift wrap, all in one place. Still stuck? Reach out anytime.

Store Pick-Up

Yes. Pickup is free at all three Phina locations: Veterans Blvd, Metairie Road and Lakeview. Just choose store pickup and your store at checkout.

Please wait for our call or text before you come in. Choosing a store tells us where you'd like to pick up. It doesn't mean your items are already there. We share inventory across all three stores, so some or all of your items may need to be sent from another location. We'll let you know as soon as your full order is at your store and ready.

Most orders are ready in 1–2 business days. 

We'll call or text the phone number on your order. Please make sure it's correct at checkout.

We hold pickup orders for 90 days from the day we let you know they're ready. Orders not picked up within 90 days are considered abandoned. Abandoned orders are canceled and restocked, and a restocking fee equal to the order total applies, so no refund is issued.

Shipping

We ship within the continental United States only. We don't ship internationally.

Orders ship within 1–3 business days. Most arrive 2–10 business days after they ship.

For expedited shipping, email us at phina@phinashop.com before you order.

We'll email you a tracking number when your order ships.

Email phina@phinashop.com within 5 days of delivery, and include photos if you can. We'll take it from there! 

If your order hasn't arrived 12 days after your shipping confirmation, email phina@phinashop.com. Phina isn't responsible for packages that tracking shows as delivered to the address you provided.

Returns + Exchanges

You can return online orders within 21 days of purchase. Items must be unworn and unused, with Phina tags still attached. See our full Return Policy.

Email phina@phinashop.com with your order number, the items you're returning and your phone number. 

Once we approve it, ship the items back within 5 days to: Phina Returns, 5717 Crawford St., Suite B, Elmwood, LA 70123. 

We can't accept returns sent without approval. Return shipping is paid by the customer.

Refunds go back to your original payment method within 7–14 days after we receive your return. Original shipping charges aren't refunded.

In-store purchases can be returned within 14 days with Phina tags attached and items unworn and unused.

  • Full-price items with a receipt get a refund.
  • Items returned without a receipt get store credit only.
  • Gifts get store credit.
  • Items bought to qualify for a free gift get store credit.

Yes. Return the item using the steps above, then place a new order. To apply your original discount to the new order, email phina@phinashop.com.

These items are final sale, whether bought online or in store:

  • Sale items marked 30% off or more
  • Perishable items
  • Custom orders
  • Seasonal items bought within 14 days of the holiday: 

Halloween: 10/17/26
Christmas: 12/10/26
Mardi Gras: 1/26/27
Easter: 3/14/27

Orders + Payment

Online, we accept Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Apple Pay, Google Pay and Shop Pay.

Email phina@phinashop.com as soon as possible. We can cancel an order the same day, during store hours, if it hasn't been processed yet. Orders that have already shipped can't be canceled.

Yes, you can buy gift cards at any of our three stores. They aren't sold online.

Gifting

Yes! Gift wrap is free in our stores and on online orders. For an online order, just leave a note at checkout saying what you'd like wrapped. Please note that some items can't be wrapped because of their size or shape.

Yes, through our sister store, The Basketry. It specializes in curated gift boxes and can help with bulk and corporate orders. Use code SISTERSTORE for 15% off at www.thebasketry.com. 

Stores + Contact

All three stores are open Monday–Friday 10am–6pm and Saturday 10am–4pm. They're closed on Sunday.

  • Veterans Blvd: 3717 Veterans Blvd, Metairie, LA 70002
  • Metairie Road: 2561 Metairie Rd, Ste B, Metairie, LA 70001
  • Lakeview: 425 Harrison Ave, New Orleans, LA 70124

Not always. Each store's stock is a little different. Call your nearest store to check on a specific item, or order online and choose pickup.

 Email phina@phinashop.com, or call any of our stores during business hours.

Can't find your questions?

If you do not find the answer to your question in our FAQ, you can send us a message by filling out the form below.