Refund policy

Online Returns

You can return online orders within 21 days of purchase. Items must be unworn and unused, with Phina tags still attached.

To start a return:

  1. Email phina@phinashop.com with your order number, the items you're returning and your phone number.
  2. Wait for our approval. We can't accept items sent back without it.
  3. Once approved, ship your items within 5 days to: Phina Returns 1305 Distributors Row, Ste A Elmwood, LA 70123

Refunds go back to your original payment method within 7–14 days after we receive your return. Original shipping charges aren't refunded, and the customer pays for return shipping.

Online Exchanges

To exchange an item, return it using the steps above, then place a new order. To apply your original discount to the new order, email phina@phinashop.com.

In-Store Returns

You can return in-store purchases within 14 days of purchase. Items must be unworn and unused, with Phina tags still attached.

  • Full-price items with a receipt get a refund.
  • Items returned without a receipt get store credit only.
  • Gifts get store credit.
  • Items bought to qualify for a free gift get store credit.

Final Sale: No Returns

These items are final sale, whether you bought them online or in store:

  • Sale items marked 30% off or more
  • Perishable items
  • Custom orders
  • Seasonal items bought within 14 days of the holiday:

Halloween: on or after 10/17/26
Christmas: on or after 12/10/26
Mardi Gras: on or after 1/26/27
Easter: on or after 3/14/27

Order Cancellations

To cancel an online order, email phina@phinashop.com as soon as possible. We can cancel orders the same day, during store hours, if they haven't been processed yet. Orders that have already shipped can't be canceled.

Shipping, Store Pickup & Damaged Packages

For shipping times, store pickup, unclaimed pickup orders and damaged or lost packages, see our Shipping Policy.

Questions?

Email phina@phinashop.com or call any of our stores.