Shipping policy

Store Pickup

Pick up your online order for free at any of our three Phina stores: Veterans Blvd, Metairie Road or Lakeview. Just choose store pickup and your store at checkout.

Please wait for our call or text before you come in. Choosing a pickup store tells us where you'd like to get your order. It doesn't mean your items are already at that store. We share inventory across all three locations, so some or all of your items may need to be sent from another store.

Most orders are ready within 1–3 business days. Orders that need a transfer usually take an extra 1–2 business days. When everything is at your store and ready, we'll call or text the phone number on your order. Please make sure it's correct at checkout.

We hold pickup orders for 90 days from the date we tell you your order is ready. Before the 90 days are up, you'll get a final notice by phone and/or email. Orders not picked up within 90 days are considered abandoned. Abandoned orders are canceled and restocked, and a non-refundable restocking fee equal to the order total applies, so no refund is issued.

Shipping

We ship within the continental United States only. Orders ship within 1–3 business days and usually arrive 2–10 business days after they ship. We'll email you a tracking number when your order ships.

Need it faster? Email phina@phinashop.com to ask about expedited shipping.

If shipping costs more than the estimate at checkout, we'll contact you before we process your order. The customer pays the difference.

Damaged or Lost Packages

If your order arrives damaged, email phina@phinashop.com within 5 days of delivery. Include your order number and photos of the damage and packaging.

If your order hasn't arrived within 12 days of your shipping confirmation, email phina@phinashop.com.

Phina is not responsible for lost or stolen packages once tracking shows them as delivered to the address provided. If that happens, please file a claim directly with the carrier.

Questions?

Email phina@phinashop.com or call any of our stores.

SHIPPING
You may choose to have your online order shipped within the US, just select that option at check out. Online orders will be ready to ship within 1-3 business days, and will arrive in approximately 2-10 business days after shipping date. If you need to expedite shipment please email us at phina@phinashop.com. This applies only to the continental United States.

Please note: If your actual shipping charges exceed the amount initially calculated at checkout, you will be responsible for the additional fees. We’ll notify you before processing your order to confirm any extra charges. Thank you for your understanding!

DAMAGED OR LOST PACKAGES
If your order was damaged during shipment please email us at phina@phinashop.com within 5 days of receiving the package and we will file a claim with the carrier. If you have not received your order within 12 days of shipping confirmation please email us at phina@phinashop.com.

*Phina is not responsible for lost or stolen packages once tracking information reports delivered to the address provided, in this case it is the recipient's responsibility to file a claim with the carrier.

IN STORE PICK UP
You may choose to pick up your online order at any of our stores at no charge, just select that option at check out. Online orders will be ready for in-store pick up within 1-3 business days. Please wait for a phone call or text letting you know that your order is ready for pick up. We hold pickup orders for 90 days from the day we let you know they're ready. Orders not picked up within 90 days are considered abandoned. Abandoned orders are canceled and restocked, and a restocking fee equal to the order total applies, so no refund is issued.