Shipping policy

SHIPPING
You may choose to have your online order shipped within the US, just select that option at check out. Online orders will be ready to ship within 1-3 business days, and will arrive in approximately 2-10 business days after shipping date. If you need to expedite shipment please email us at phina@phinashop.com. This applies only to the continental United States.

Please note: If your actual shipping charges exceed the amount initially calculated at checkout, you will be responsible for the additional fees. We’ll notify you before processing your order to confirm any extra charges. Thank you for your understanding!

DAMAGED OR LOST PACKAGES
If your order was damaged during shipment please email us at phina@phinashop.com within 5 days of receiving the package and we will file a claim with the carrier. If you have not received your order within 12 days of shipping confirmation please email us at phina@phinashop.com.

*Phina is not responsible for lost or stolen packages once tracking information reports delivered to the address provided, in this case it is the recipient's responsibility to file a claim with the carrier.

IN STORE PICK UP
You may choose to pick up your online order at any of our stores at no charge, just select that option at check out. Online orders will be ready for in-store pick up within 1-3 business days. Please wait for a phone call or text letting you know that your order is ready for pick up. Orders will be held for 90 days, after which, customers will receive a final notice phone call and or/an email. If an order is not picked up after 90 days, the order will be restocked, and is not eligible for refund.